01
Where this one gets misread
Tooling does not fix an absent record, unclear ownership, or a team that has never agreed what may be shared. Those problems arrive intact on the other side of any migration, usually with a new interface on top.
Glossary
What is knowledge management?
Knowledge management is the practices and systems an organisation uses to create, organise, share, correct and hold on to what it knows.
By Marella AI · Updated 21 Aug 2026
02
Questions to ask
Ask for a worked example on your own material, and the evidence needed to reproduce it.
- Who owns each source?
- What is the correction path when something is wrong?
- What is retained, and for how long?
- What happens to the material of someone who leaves?
03
How Marella uses the term
We use “Knowledge management” only where a product mechanism or an evaluation method backs it up, and we say when the behaviour depends on how a deployment is configured.
- Backed by a product mechanism or an evaluation method
- Deployment differences flagged
Caveats
- B1A definition is not a claim about how the product performs.
- B2Vendor implementations vary.
- B3Test the term against a representative workflow.
Related pages
Test it on your own documents
Pick a real piece of work, agree what a good answer looks like, then go through the results together.