Documentation and support for Marella
Setup guides, troubleshooting, and answers to common questions — everything you need to get the most from Marella.
Departments, roles and the audit trail
Scoping who can see and ask what — and evidencing it afterwards.
Citations and source verification
How Marella grounds answers in your documents, and how to read the evidence.
Getting started with Marella
From first sign-in to first cited answer: what a new organisation does in week one.
Preparing documents for ingestion
What to load first, what the pipeline handles, and how to keep the corpus healthy.
Common questions
What is Marella?
Marella is OpenKit's private AI document intelligence platform. It gives your team cited answers drawn from your own documents, plus a knowledge network, custom agents, and governance controls.
Where does our data go?
Your documents stay isolated to your organisation and are never used to train shared models. Marella runs on OpenKit's UK-hosted cloud, or as a private deployment inside your own environment.
Is Marella certified for regulated environments?
OpenKit Ltd, the company behind Marella, holds ISO 27001:2022 (UKAS-accredited), ISO 9001:2015 and Cyber Essentials. Access, audit and retention controls can be configured to match your organisation's policies.
How do we know an answer is accurate?
Every answer is cited back to the source document and passage it came from, so your team can check it before relying on it.
Can Marella connect to our existing tools?
Yes. Marella integrates with the systems your team already works in — see our integrations for what's currently supported.
Who do we talk to about implementation?
Our delivery team scopes and runs implementation with you, from pilot through to production rollout.